MGMT 412 - Quality Management

3 Credits
This course explores the current managerial philosophies of quality focus, customer orientation, and team participation. Emphasis is given to basic statistical tools, including SPC and DOE, and problem solving. Problem solving methodology in the context of ISO and QS certified environments will be addressed, as well as issues surrounding ISO and QS implementation, documentation, registration, and compliance. The Malcolm Baldridge Award, ISO- 9000, and the Six Sigma quality systems will each be analyzed.

Prerequisite(s): FINC 211, MGMT 211 and STAT 220
Course Learning Outcomes:
1. Apply selected quality standards to a business, municipality, or other organization.
2. Assess how current practices within an organization support or hinder the implementation of quality standards.
3. Distinguish among various quality standards as applied in a variety of situations.
4. Compare and contrast the origins and purpose of the Malcolm Baldridge National Quality Award, ISO9000 International Quality, and the Six Sigma System.